Returns
INCORRECT/DEFECTIVE ITEM
If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 3 days of receiving the order at customerservice@fluffygals.com or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect must be included in your email.
Once we’ve reviewed the photos and it has been determined that the item is defective, we will email you a prepaid return label to send the item(s) back and will ship out the correct/new item(s) once we receive your return.
If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect.
Click HERE to start a return: RETURNS
STORE CREDIT
All returned merchandise is for store credit only and does not include original shipping costs. Online store credit will expire 1 year from the date that the credit is applied to your account.
All returns must be postmarked within 14 calendar days of the delivery date provided by USPS with original tags still attached. Items that appear worn/washed, have stains, the smell of cigarette smoke, perfume, deodorant, or other odors, have animal hair, or have been damaged by you will not be accepted. Swimwear must still have the hygienic liners attached. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
If your return does not meet the above return guidelines or will not be postmarked within 14 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 15 calendar days of our receipt.
FINAL SALE
Merchandise listed in the Clearance section of our website is Final Sale, is sold "as is" and may not be returned or exchanged, and is not eligible for price adjustment. Merchandise ending in $.99 indicates that it is a final sale item.
PROMOTIONAL/FLASH SALES
Any purchase made during a promotional/flash sale may be returned for store credit only if they meet our regular return criteria unless indicated during that sale that all purchases are final. Clearance items are still Final Sales.
SHOES
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box or attaching tape/shipping labels directly to the shoe box will make the shoes ineligible for return. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs
ACCESSORIES
Sunglasses, hats, jewelry, socks, adhesive body tape, sticky bras & scarves are not returnable.